1. Who We Are
Hibiskeys is a Pakistan-based custom mechanical keyboard store. We sell keyboards, switches, keycaps, accessories, and custom build services to customers in Pakistan. For privacy questions, contact us at support@hibiskeys.com.
2. Information We Collect
We collect information you provide directly and information needed to run the store.
- Account details, such as name, email address, login identity, wishlist, and cart data.
- Checkout details, such as phone number, house or flat number, street, area, city, province, postal code, landmark, and delivery notes.
- Order details, such as products purchased, custom build preferences, selected switches or keycaps, payment method, order status, and support history.
- Support details, such as messages, ticket category, order reference, attachments or proof you choose to send, and replies from our team.
- Marketing preferences, such as whether you opted in to receive updates, offers, or launch announcements.
- Basic technical information, such as device/browser data, approximate usage activity, session storage, cookies, and logs needed for security and troubleshooting.
3. How We Use Information
- To create and manage accounts, carts, wishlists, and order history.
- To process orders, confirm payment, prepare invoices or order confirmations, and arrange delivery in Pakistan.
- To recommend products or custom keyboard builds based on your budget, layout, switch feel, sound profile, and color preferences.
- To provide support, returns review, warranty handling, and order tracking.
- To send transactional emails, including order confirmations, payment instructions, support replies, and status updates.
- To send marketing only where you have opted in or where permitted by applicable law.
- To protect the site from fraud, abuse, unauthorized access, spam, and technical issues.
- To improve product availability, pricing, checkout, recommendations, and website performance.
4. Payments
Hibiskeys may collect payment method selections and payment confirmation details needed to verify an order. Do not send card PINs, bank passwords, one-time passwords, or any credential that is not required for payment confirmation. If a third-party payment provider is used, that provider may process payment information under its own terms and privacy practices.
5. Cookies And Local Storage
We use cookies, browser storage, and session storage to keep the site working, remember theme preferences, preserve cart and chat state, support account sessions, and improve the shopping experience. You can control cookies through your browser, but disabling them may break account login, cart persistence, checkout, or the Hibi assistant.
6. How We Share Information
We do not sell your personal information. We share it only where needed to operate Hibiskeys.
- With hosting, database, authentication, email, and support tools that help us run the website.
- With delivery or logistics partners to dispatch orders within Pakistan.
- With payment or banking providers when needed to confirm payment or resolve a transaction issue.
- With our internal team members who need access for order fulfillment, support, warranty review, or administration.
- With regulators, courts, law enforcement, or other parties when required by applicable law or to protect our legal rights.
7. Data Retention
We keep order, account, support, and transaction records for as long as needed to fulfill orders, handle warranty and support, maintain accounting records, resolve disputes, prevent fraud, and comply with applicable Pakistani legal or tax requirements. Marketing data is kept until you unsubscribe or ask us to remove it, unless we need to retain a record of your request.
8. Security
We use reasonable technical and organizational safeguards to protect customer information. No website, email system, payment method, or delivery workflow can be guaranteed fully secure. Please use a strong password, keep account details private, and contact us quickly if you suspect unauthorized account or order activity.
9. Your Choices And Requests
You may contact us to request access, correction, deletion, or restriction of your personal information where reasonably possible.
- For account, privacy, or support requests: support@hibiskeys.com.
- For order and payment proof requests: orders@hibiskeys.com.
- For marketing emails, use the unsubscribe option where available or contact support.
We may need to verify your identity before processing a request. Some information may be retained where required for orders, accounting, fraud prevention, dispute handling, or legal compliance.
10. Children
Hibiskeys is not intended for children under 13. If a parent or guardian believes a child provided personal information, please contact us so we can review and remove it where appropriate.
11. Pakistan Law And Changes
This policy is written for a Pakistan-based online store and may be updated as our services, vendors, or applicable legal requirements change. The updated version will be posted on this page with a new last-updated date.